Terms of Service
1. The service
Echoteka is web-based software that masters audio automatically. You upload a track, the software processes it, and you download the result together with its measurements. No person listens to, edits or approves your track as part of the service. These terms apply between you and ECHOTEKA Ltd. ("we") whenever you use echoteka.ai.
2. Accounts
Track analysis is available without an account. Mastering needs an account with a valid email address. You must be at least 16 years old to create one, and you are responsible for keeping your password safe. One person may hold one free account.
3. Free use
Analysis is free. Every new account gets 3 free masters, and after that 1 free master each calendar month. Free masters cannot be carried over, transferred or exchanged for money.
4. Credits and payment
Beyond the free allowance, mastering is paid with prepaid credits: one credit is one mastered track. Credits are sold as one-time packs at the prices shown on the pricing page; there is no subscription and nothing renews automatically. Credits do not expire while your account exists. If a master fails, its credit is returned to your balance automatically. Credits are not money, cannot be transferred to another account and cannot be exchanged for cash, except through a refund under the Refund Policy.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy credits, you also accept the Paddle Buyer Terms; Paddle charges any sales tax or VAT and issues the invoice.
5. Refunds
Every purchase is covered by a 14-day money-back guarantee, described in the Refund Policy. It does not reduce any right you have under the law of your country.
6. Your tracks
You keep all rights to the audio you upload and to the masters we produce from it. You confirm that you own the audio or have permission to process it, including, for music made with an AI generator, permission under that generator's terms. You give us a limited licence to store and process each file only to provide the service to you, for the periods stated in the Privacy Policy. We do not sell your audio, do not share it with anyone and do not use it to train machine-learning models.
7. Acceptable use
Do not upload content you have no right to process, do not try to disrupt, overload or reverse-engineer the service, do not create accounts to collect free masters repeatedly, and do not use the service to break any law. We may suspend an account that does; unused paid credits of a suspended account are refunded unless the suspension is for fraud.
8. What we promise about results
We measure every master and tell you when a loudness or peak target was not reached. Because sound is a matter of taste, we do not promise that a master suits a particular purpose; the money-back guarantee exists for that case. If you are a consumer, you keep all rights the law gives you for digital content that is not as described.
9. Liability
Nothing in these terms limits liability for intent or gross negligence, for death or personal injury, or any right a consumer has under mandatory law. Otherwise, for business users our total liability is limited to the amount paid to us in the 12 months before the claim, and we are not liable for lost profits or lost data — keep your own copies of your tracks.
10. Availability and changes
We work to keep the service available but may pause it for maintenance. We may change these terms; material changes are announced by email or in the app at least 30 days in advance, and if you do not accept them you may close your account and have unused paid credits refunded.
11. Closing your account
You can close your account at any time by writing to support@echoteka.ai. We delete it as described in the Privacy Policy.
12. Governing law and disputes
These terms are governed by the law of Bulgaria. If you are a consumer, you also keep the protection of the mandatory law of the country where you live, and you may bring a claim in the courts of that country. Please write to us first — most problems are solved by email.
13. Contact
ECHOTEKA Ltd., 2A Zhatva Str., Bistritsa village, 1444 Sofia, Bulgaria · support@echoteka.ai