Refund Policy
This policy applies to every paid credit pack purchase. Using the free daily master and the bonus masters costs nothing, so there is nothing to refund.
14-day money-back guarantee
If you are not happy with a purchase for any reason, write to support@echoteka.ai within 14 days of the purchase and you get a full refund. No questions asked.
How it works
- Send the email of your account and, if you have it, the order number from the Paddle receipt. You can also request the refund directly from Paddle through the link in that receipt or at paddle.net.
- Paddle, our Merchant of Record, returns the money to the original payment method within 14 days of the request; your bank may take a few more days to show it.
- The credits of the refunded pack are removed from your balance.
Failed masters
If a master fails, the credit is returned to your balance automatically — you do not need to ask.
Your statutory right to withdraw
If you buy as a consumer at a distance, for example online, you have the right to withdraw from the contract within 14 days of the purchase without giving any reason. The 14-day guarantee above does not reduce this right.
This statutory right does not apply to digital content or a digital service when we have started to supply it with your prior express consent and you have acknowledged that you lose your right of withdrawal once the supply has begun. Our 14-day guarantee above applies to those purchases too.
Withdrawal form (optional)
To withdraw, you may use this form, or send any other clear statement of your decision to support@echoteka.ai.
To ECHOTEKA Ltd., 2A Zhatva Str., Bistritsa village, 1444 Sofia, Bulgaria, support@echoteka.ai:
I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following: ____________________
Ordered on (*) / received on (*): ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature of consumer(s) (only if this form is notified on paper): ____________________
Date: ____________________
(*) Delete as appropriate.
Your legal rights
This guarantee is in addition to any right you have under the law of your country, including the rights of consumers in the European Union.